Demand & Supply
The expression of disdain and boredom that you see on the faces of the waiters at Koshy's and KC Das are a sight to behold - for what attitude not to have in a professional food & beverage environment.
It's really amazing....how they look like they don't give two hoots about who comes into the place and who goes - what has to sell, will sell and they will make money. That's the attitude - and where it comes from is probably true. The demand for whole Koshy's and KC Das brand (respectively) is so high - they know there will always be more demand than supply.....and that's exactly what shows on the faces of the people working in these places.
If you really like what's on offer at either of these two places, you invariably walk into Koshy's or KC Das, knowing that you will walk out with a more than satisfactory experience of the ambience and food....most people who go to these places - go for only one of these two reasons. If it had to be for the service - both places would have shut shop a long time ago.
It's so easy to take customers/clients for granted when you know you have a great product that thy want to buy into - but as was pointed out to me today - clients might come to you for the promise of buying into and being supplied the great product...but if they find the quality dwindling...and someone else comes along who can supply a similar product - cheaper, faster and is more available to the client when they need him/her...your client will move on. Afterall, it's business - not charity.
I bet this is what happened to the established restaurants around town when KFC and the others first came in. They were providing a great product at a competitive price - and the service was efficient and professional.
I'm not saying that Koshy's or KC Das loyalists will ever stop going to these places - but it's only a matter of time before a new player comes along who can challenge the Koshy's or KC Das experience - and will take away the next generation of would be Koshy's fans. The BJN group has done a FANTASTIC job of providing us with such amazingly diverse culinary experiences....each of the restaurants is full 90% of the time - any day of the week - and you will get great food, reasonable service and above all - a great dining experience - everytime. And that's truly brilliant - cuz that's how it should be.
Everybody knows that going to TGIF isn't cheap - and yet people throng to the place - why? It's a great experience all around.
This 'gornament' attitude to demand and supply will end. Either that, or the people and establishments who propagate this attitude.
It's really amazing....how they look like they don't give two hoots about who comes into the place and who goes - what has to sell, will sell and they will make money. That's the attitude - and where it comes from is probably true. The demand for whole Koshy's and KC Das brand (respectively) is so high - they know there will always be more demand than supply.....and that's exactly what shows on the faces of the people working in these places.
If you really like what's on offer at either of these two places, you invariably walk into Koshy's or KC Das, knowing that you will walk out with a more than satisfactory experience of the ambience and food....most people who go to these places - go for only one of these two reasons. If it had to be for the service - both places would have shut shop a long time ago.
It's so easy to take customers/clients for granted when you know you have a great product that thy want to buy into - but as was pointed out to me today - clients might come to you for the promise of buying into and being supplied the great product...but if they find the quality dwindling...and someone else comes along who can supply a similar product - cheaper, faster and is more available to the client when they need him/her...your client will move on. Afterall, it's business - not charity.
I bet this is what happened to the established restaurants around town when KFC and the others first came in. They were providing a great product at a competitive price - and the service was efficient and professional.
I'm not saying that Koshy's or KC Das loyalists will ever stop going to these places - but it's only a matter of time before a new player comes along who can challenge the Koshy's or KC Das experience - and will take away the next generation of would be Koshy's fans. The BJN group has done a FANTASTIC job of providing us with such amazingly diverse culinary experiences....each of the restaurants is full 90% of the time - any day of the week - and you will get great food, reasonable service and above all - a great dining experience - everytime. And that's truly brilliant - cuz that's how it should be.
Everybody knows that going to TGIF isn't cheap - and yet people throng to the place - why? It's a great experience all around.
This 'gornament' attitude to demand and supply will end. Either that, or the people and establishments who propagate this attitude.